Frequently Asked Questions

Yes. Every watch is examined by our watchmakers before it is listed: reference and serial engravings, dial, hands, bezel, bracelet and clasp, and the movement with the caseback open. It is timed on a timing machine. Any non-Rolex part is disclosed on the listing.

No. Steel & Crown is an independent pre-owned dealer. We are not affiliated with, authorized by or endorsed by Rolex SA or Rolex USA, and our watches are not sold through Rolex's own Certified Pre-Owned program. Every watch carries our own 18-month dealer warranty.

Rolex's Certified Pre-Owned watches are sold only by Rolex retailers and carry a Rolex guarantee. We sell independently: prices are set by the open market, stock is available now without a waitlist, and the warranty is ours, not Rolex's. We explain both options honestly in our journal.

Each listing states exactly what is included: box and papers, box only, papers only, or watch only, with the papers date when known. Our own certificate of authenticity ships with every watch, and we never count it as Rolex papers.

Every watch has our 18-month dealer warranty against manufacturer defects in the movement. It is our written warranty, not a Rolex warranty, and the full terms are on our authenticity and warranty page.

Shipping is free, fully insured and signature-required anywhere in the United States. In-stock watches ship within one business day of cleared payment, and you get tracking as soon as the package leaves.

Yes. You can return a watch within 10 days of delivery, in the condition it arrived and with everything that came with it. Call +1 971 433 9218 to start a return and we will send instructions.

Yes. Every listing is photographed individually and carries its own stock number. The watch in the photos is the watch that ships.

Our prices are set per watch against current pre-owned market prices. Sales tax is added at checkout where the law requires it, based on your shipping address.

Call +1 971 433 9218. We can send additional photos of a specific watch, confirm its measurements and answer questions before you order.

Our watchmakers grade each watch on case, bracelet, crystal, dial and movement. The listing names the grade and describes any visible wear, polishing or service history we know about, so you can compare watches without guessing.

Yes. We can hold a watch for 24 hours while you decide. Use the hold link on the watch's page or call us with the stock number.

We focus on US buyers so that shipping, insurance, tax and returns stay simple. Call us if you are outside the US and we will tell you what is possible for a specific watch.